Helpful Links

I have a lot of useful links and information on my Links page I hope to grow it into a much larger resource centre.

One site in particular I want to draw your attention to is www.callcentrevoice.com. It's one of the most active Call Centre forums on the Internet with a wide range of discussions ranging from very technical to process and business orientated.

It's core user-base is located in Britain which can give you an interesting international perspective. It does have representation from around the world though with users from the Phillipines, throughout Europe and North America.

It's a complete free site to join, if you end up over there make a post introducing yourself and say Hello! I am one of the moderators over there and promise we won't bite!